Six Sigma Green Belt Certification 2025 – 400 Free Practice Questions to Pass the Exam

The correct choice identifies a model that effectively breaks down the components that contribute to customer value. This model emphasizes how different factors influence a customer's perception of value, which is crucial in any quality improvement initiative. While your choice indicates CQFA, it is important to recognize that the Customer Quality Function Analysis (CQFA) specifically focuses on aligning product features with customer needs, illustrating how each attribute can enhance perceived value from the customer's perspective.

In the context of other options, DMADV is a methodology primarily used for creating new processes or products, SIPOC provides a high-level overview of processes including Suppliers, Inputs, Process, Outputs, and Customers, while IDOV stands for Identify, Design, Optimize, and Validate—focused more on design processes rather than directly analyzing customer value. Each of these alternatives serves distinct purposes within Six Sigma but does not specifically encapsulate the factors that directly contribute to customer value.